Privacy Policy
The short version. Rentiqa stores what it takes to run a rental: your account, your listings or applications, the messages, agreements and payments between you and the people you deal with. Sensitive checks — identity documents, bank data, credit and background reports — are run by specialist providers, and other users see only the outcome, never your documents. We do not sell personal information, we do not run advertising trackers, and you can ask us to delete your account.
1. Who is responsible
Rentiqa LLC ("Rentiqa", "we") operates rentiqa.com and app.rentiqa.com and is the controller of the personal information described here. Privacy questions and requests: [email protected].
2. What we collect
| What | When | Why |
|---|---|---|
| Name, email, password (hashed), profile picture, roles you use | You create and use an account | To run your account and show you to the people you deal with |
| Property details, photos, pricing, house rules, availability | You list a property | To publish and manage your listing |
| Rental application: contact details, date of birth, current and past addresses, employment and income, references, pets, vehicles, and the documents you attach | You apply for a long-term rental | To send your application to that landlord |
| Identity verification outcome (verified or not, date); the ID images and selfie are held by the verification provider, not by Rentiqa | You verify your identity | To show counterparties a verified badge |
| Income verification: connection to your bank through a financial-data provider and the income figure derived from it | You choose to verify income | To confirm income on an application without paperwork |
| Screening report: the identifiers a consumer reporting agency needs (such as date of birth and Social Security number, collected on the provider's form), and the resulting summary | You order a screening report about yourself | To share a summary with a landlord, with your consent per application |
| Leases and agreements, signature image, signing time, IP address, browser, consent record, document hashes | You sign or send an agreement | To make the signature verifiable for both parties |
| Payment method details (held by the payment processor; Rentiqa keeps a token, card brand and last four digits), payment and payout history, ledger entries, fees, disputes | You pay or get paid | To collect and pass on payments and keep the books |
| Payout account and business details (collected by the payment processor for its own legal checks) | You set up payouts as a landlord, host or contractor | To pay you |
| Bookings, check-in and check-out, cleaning tasks, deposit claims and their evidence, reviews | You book or host a stay | To run the stay and resolve claims |
| Maintenance requests, photos, job bids, work status | You request, post or perform work | To run the job |
| Messages between users | You message someone | To deliver them and keep a record for both sides |
| Support requests: what you write to support, files you attach, emails to [email protected] and voicemails left on the support line (including the calling number); for requests made in the app, the page you came from, your browser and recent errors | You contact support | To answer you and fix problems |
| Smart-lock connection tokens, devices, door codes issued, lock events | You connect a lock or receive a code | To control access and keep the owner's security log |
| Device and browser data: IP address, browser, push-notification tokens, app-shell flag, error and performance telemetry | You use the Service | Security, notifications, keeping the Service working |
| Contractor profile: skills, service area, insurance details | You onboard as a contractor | To match you with jobs |
We do not collect precise location from your device. Listing addresses are shown on a map using a mapping provider.
3. How we use it
- To provide the Service: publish listings, deliver applications, sign agreements, collect and pass on payments, run bookings and jobs, deliver messages and notifications.
- To keep the Service safe: verify accounts, prevent fraud and abuse, protect against chargebacks, and keep security logs.
- To meet legal obligations: tax and financial records, responses to lawful requests, consumer-reporting rules.
- To improve the Service, using aggregated or de-identified data where we can.
- To contact you about your account and transactions. We do not send marketing email unless you ask for it, and any marketing message you receive will have an unsubscribe.
We do not sell personal information and do not use it for targeted advertising.
4. Who sees it
- The people you deal with. A landlord sees the application you send them and, with your consent, your screening summary. A host sees the guest's name and booking details. A contractor sees the job and the property. Your messages go to the person you message. Other users never see your identity documents, bank credentials or full screening file.
- Service providers who process data for us, under contract, only to provide their service: a payment processor (payments, payouts, identity checks for payout accounts, disputes); an identity-verification provider (ID document and selfie checks); a financial-data provider (bank connections for income verification); consumer reporting agencies (credit and background screening, at your request); cloud hosting and storage (Microsoft Azure, including database, file storage, email delivery and monitoring); AI-assisted review of support requests (an AI model hosted by Microsoft Azure, acting as our processor: your messages are not used to train the model and are not shared with other customers); push-notification delivery (Apple and Google); map display and bot protection (Google Maps, Google reCAPTCHA); and the smart-lock manufacturer whose devices you choose to connect. The public website is served through Cloudflare.
- Authorities and legal process, where we are required to, or where necessary to protect someone's safety or Rentiqa's rights.
- A successor if Rentiqa is sold or merged, under the same commitments.
5. Consumer reports
Screening reports are ordered by the renter about themselves, prepared by consumer reporting agencies, and shown to a landlord only for the application the renter chose, as a summary. The renter can revoke a landlord's access. Rentiqa is not a consumer reporting agency and does not build its own files about people. A landlord who takes adverse action based on a report is responsible for the notices the Fair Credit Reporting Act requires.
6. Cookies and local storage
Rentiqa uses cookies only to keep you signed in and to protect requests (secure, HttpOnly). Your browser's local storage holds a short-lived access token, your theme and sidebar preferences and whether you dismissed the install prompt. There are no advertising or third-party analytics cookies, and no cookie banner is needed for the cookies we set. The mapping and bot-protection providers may set their own cookies when those features load; their policies apply to those.
7. The Rentiqa Importer browser extension
The Rentiqa Importer is an optional extension for Chrome and Edge that copies your own listings from another rental platform into Rentiqa. It runs only when you start it, only on that platform's pages, and only in your own signed-in browser; it never sees or stores your password for the other site. It keeps the listing data those pages load for themselves (title, description, photos, pricing, calendar, house rules, and the public reviews of your listing with the first names reviewers published there), shows you all of it in a preview where you can untick any item, and sends what you keep to Rentiqa over an encrypted connection using a token you created on the Import & Connect page. You can revoke that token there at any time. Captured data stays in your browser until it is sent or discarded, is used only to create and update your Rentiqa records for you to review, and is never sold, shared or used for advertising. The extension collects nothing about your browsing elsewhere.
8. How long we keep it, and what deletion means
We keep your data while you have an account. When you close it, everything we hold about you is deleted within the deletion period in the Schedule. Rentiqa is a go-between, not an archive: download what you want to keep before you close your account.
| Data | On account closure |
|---|---|
| Account, profile, contact details, applications, favorites, device tokens, contractor profile | Deleted |
| Identity-verification images and selfie | We instruct the provider to redact them |
| Bank connections for income verification | Revoked at the provider and deleted (also whenever you disconnect) |
| Screening reports and share grants | Destroyed (reports also expire after the validity period in the Schedule) |
| Payment methods and payout account link | Removed at the payment processor |
| Smart-lock tokens and codes issued to you | Revoked and deleted (also whenever you disconnect) |
| Security and access logs, telemetry | Deleted within the same period |
| Records another user shares with you — a lease you both signed, a booking, a claim, a message thread, a review you wrote | Stay in that user's account, with your personal details removed where the law allows, until they delete theirs |
| Rentiqa's own accounting record of each transaction (amount, date, processor reference) | Kept as required for tax and accounting, without your name or contact details |
Closing an account waits while it has an active lease, an unfinished booking, an open claim or dispute, or money still to move — so that no one is left unpaid — and completes once they are settled.
9. Your choices and rights
- See and update your profile, payment methods, connections and notification settings in the app.
- Download the personal data attached to your login and request deletion of your account from your account settings, or by writing to us from the email on the account.
- Withdraw a landlord's access to your screening report, disconnect your bank, or turn off push notifications in your browser or device settings, at any time.
- Ask us what we hold about you, ask us to correct it, or object to a use you think is wrong. We answer within 45 days. We will not treat you differently for exercising a right. If you are in California, the rights above are the rights the CCPA gives you, and you may use an authorized agent. If you are in the EEA or UK, you also have the right to complain to your data-protection authority; our lawful bases are performance of our contract with you, our legitimate interests in running a safe service, your consent where we ask for it, and legal obligation.
10. Security
Data is encrypted in transit and at rest, access is limited to staff who need it, and administrative access to accounts is logged with a reason. Payment card and bank details are handled by the payment processor and never stored on Rentiqa's servers. No system is perfectly secure; if a breach affects you we will tell you as the law requires.
11. Children
The Service is for adults. We do not knowingly collect information from anyone under 18.
12. International use
Rentiqa is operated from the United States and data is stored there. If you use the Service from elsewhere, your information is transferred to and processed in the U.S.
13. Changes
We may update this policy. For material changes we will notify account holders by email or in the app before they take effect. The current version is always at rentiqa.com/privacy.
14. Contact
Rentiqa LLC · [email protected]