Draft — effective on publication
Schedule of Terms
What this is. The Terms of Service,
Privacy Policy and Refund Policy describe how
Rentiqa works; this Schedule holds the numbers they refer to — windows, periods, limits
and fees — so that a change to a number does not mean rewriting the agreement. Where a
value is marked TBD it has not been set: during the beta all payments
run in test mode, no real money moves, and every value below is TBD. Values will be
published here, and announced in the app, before real payments are switched on.
1. Short-term bookings
| Item | Value |
|---|
| Flexible policy — cutoff before check-in for a full refund | TBD |
| Moderate policy — cutoff before check-in for a full refund | TBD |
| Moderate policy — partial refund percentage after the cutoff | TBD |
| Strict policy — cutoff before check-in for a partial refund | TBD |
| Strict policy — partial refund percentage before the cutoff | TBD |
| Holding period after checkout before the host is paid | TBD |
| Deposit claim window after checkout | TBD |
| Guest response period to a deposit claim | TBD |
| Deposit claim limit | TBD |
| Guest service fee | TBD |
| Host service fee | TBD |
2. Rent and leases
| Item | Value |
|---|
| Platform fee on rent | TBD |
| Card-processing charge on rent, and who pays it | TBD |
| Bank-payment charge on rent | TBD |
| Late fees and grace periods | Set by the landlord in each lease, within local law |
3. Verification and screening
| Item | Value |
|---|
| Identity verification fee | TBD |
| Identity verification validity period | TBD |
| Income verification fee | TBD |
| Income verification validity period | TBD |
| Screening report fee | TBD |
| Screening report validity period | TBD |
4. Contractor jobs
| Item | Value |
|---|
| Confirmation period after which finished work is treated as confirmed | TBD |
| Payment period after confirmation before the contractor may charge the default method | TBD |
| Platform fee on jobs | TBD |
5. Disputes and chargebacks
| Item | Value |
|---|
| Administration charge recovered on a lost chargeback | TBD |
| Investigation hold limit — longest we hold funds or an account while investigating (Terms, section 15) | TBD |
| Rentiqa's liability cap (Terms, section 19) | TBD |
| Claims period — time after a claim arises to bring it against Rentiqa (Terms, section 19) | TBD |
6. Deletion
| Item | Value |
|---|
| Deletion period — everything Rentiqa holds about you is deleted within this time after you close your account | 3 months |
| Records another user shares with you (a signed lease, a booking, a message thread) | Stay in that user's account with your personal details removed, until they delete theirs |
| Rentiqa's own accounting record of a transaction (amount, date, processor reference — no name) | Kept as tax and accounting law requires |
7. Service levels
| Item | Value |
|---|
| Typical time for a refund to reach a card | TBD |
| Typical time for a refund to reach a bank account | TBD |
| Support response time | TBD |
| Beta account approval time | TBD |
8. Changes to this Schedule
Values in this Schedule may change. A change that makes a term less favorable to you is
announced in the app before it takes effect and never applies to a booking, lease or job
already confirmed under the old value. The current version is always at
rentiqa.com/schedule.